Shipping Methods

Order Requirements:
All orders require a legal name, a complete address using only alphanumeric characters, and a valid phone number to ensure UPS or FedEx can contact you if necessary regarding your package.Domestic Shipping:

  • Domestic orders are typically delivered within 3-7 business days from the date they leave our facility.
  • Orders addressed to domestic P.O. Boxes will be shipped via FedEx Super Saver Shipping (displayed as “P.O. Box Shipping ONLY” at checkout).

International Shipping:

  • International orders may take up to 5 weeks for delivery, depending on the destination and customs clearance.
  • We do not ship to international P.O. Box addresses.

Shipping Methods:

  • All orders are shipped via UPS or FedEx.
  • For more accurate delivery estimates or to provide specific delivery instructions, we recommend customers sign up for UPS My Choice or FedEx Delivery Manager.

Discreet Packaging

  • All orders are shipped in plain, unmarked recyclable brown cardboard boxes to ensure discretion.
  • Products are sealed in unmarked protective plastic bags, wrapped in tissue paper, and packed with recyclable packing materials.

Shipper Information:

  • The shipping label will identify the shipper as “Drakforge Company,” not our actual business name.
  • Unless required by international customs regulations, our company name and logo will not appear on the box.

International Shipping Requirements:

  • Legal names are mandatory for all international orders. Failure to provide accurate information may result in delays or delivery refusal.
  • We do not ship to international P.O. Box addresses.
  • For Military or Diplomatic Mail Addresses (APO, DPO, FPO), please contact customer service before placing your order to confirm shipping availability.

Customs Declaration:

  • For international orders, Drakforge complies with all customs regulations and may provide a description of the package contents. Products are generally declared as “silicone sculptures” and “personal lubricant.”
  • We will not falsify customs documents, including the value or content descriptions.

Duties, Taxes, and Fees:

  • International orders may incur duties, taxes, and customs fees, which are calculated and collected during checkout by our shipping partners.
  • If additional customs fees are charged after placing your order, please contact us, and we will assist in resolving any customs clearance issues.

Unsupported Countries and Regions:
Due to customs restrictions or other factors, Drakforge cannot ship to the following countries and regions: Afghanistan, Argentina, China, India, Iran, Russia, Singapore, Venezuela, and others.Special Country Notes:

  • Orders containing certain items, such as special lubricants or syringes, cannot be shipped to Spain, Italy, South Korea, or Mexico. These items will be removed from the order, and you will be refunded for the prohibited products.